FAQ

 

Frequently Asked Questions (FAQ)

1. What products do you offer at AdoraFeel?

At AdoraFeel, we are the first and specialize in custom photos, pictures and portraits. We create personalized artworks using real wood and real leaf for laser engraving, designed to capture the most meaningful memories and, moments, and constellations in your life.

2. What materials are used in your products?

We use sustainably sourced raw wood and acrylic glass. Each item is handcrafted, and the wood is left with a natural finish to preserve its organic color, texture, and fragrance. Our laser engraving process ensures precision and a beautiful, lasting design.

3. How long does it take to receive my order?

Since each piece is custom-made, the process usually takes 5-7 business days. Shipping times may vary depending on your location, but we ensure that every order is carefully packaged and shipped to you promptly.

4. Can I send a photo for engraving?

Yes, you can send a photo or design via email or WhatsApp or on product page that you would like engraved on the wood or leaf. Please make sure the image is high resolution for the best results. Our team will guide you through the process to ensure the engraving is perfect.

5. Do you ship internationally?

Currently, we are not offering shipping internationally Please check the shipping options available during checkout for more details.

7. How should I care for my engraved portrait?

To preserve the beauty of your engraving, handle the acrylic glass sheet gently and clean it using a soft microfiber cloth. Avoid harsh cleaning methods, as they may cause scratches.

8. What if I am not satisfied with my order?

Your satisfaction is our priority. If there’s any issue with your order, please contact us within 7 days of receiving your product. We’ll work with you to resolve any concerns and ensure you’re happy with your purchase.

9. How can I contact you?

For any questions or inquiries, you can reach us at adorafeel@gmail.com. or Leave Us msg on our WhatsApp Support Number 03054111234 Our team will respond as quickly as possible and provide you with the assistance you need.